Hospitality management system built around the guest's stay
From the first message to the invoice after check-out, every part of the guest's stay sits on one record your whole team can see.
Walk one guest through the stay
In the live demo, create a reservation for a guest arriving today. The housekeeping board flags the arrival so the room is inspected in time. Move the guest to a Suite on the tape chart if the Double is not ready. At check-out the room turns dirty and the invoice preview shows the stay with tax. The demo also includes one AI reply draft, so you can see how a guest question is answered.
- Arrival flagged on the housekeeping board
- Room move with a conflict check
- One AI reply draft for a guest message
Hospitality management software that remembers the guest
Good hospitality at a small property depends on memory: the guest who needs a ground floor room, the couple celebrating an anniversary, the business traveller who always arrives after ten. In Innkeeper that memory lives in the guest profile, with contact details, notes and every previous stay, visible to reception and to anyone else with access. On the Hotel plan, automated emails send the booking confirmation, a pre-arrival message with directions and check-in times, and a thank-you after the stay. AI reply drafts prepare answers to guest messages so the owner or reception can check, edit and send them in less time.
- Guest profiles and booking history on every plan
- Automated confirmation, pre-arrival and post-stay emails on Hotel and above
- AI reply drafts for guest messages on Hotel and above
Arrival, room and requests handled in one place
When the guest arrives, reception checks them in from the tape chart with the hotel front desk software, and extras such as late breakfast or parking go on the same stay. The hotel housekeeping software makes sure the room is inspected before the guest reaches it, and on Boutique a maintenance ticket linked to the room records the dripping tap the guest mentioned, so it is fixed before the next arrival.
Guest management that covers groups
Weddings, retreats and tour groups are a large part of the year for many small hotels. On the Boutique plan group bookings and allotments keep a block of rooms under one booking, with individual guests inside it.
A bill that reflects the stay correctly
The last thing the guest sees is the invoice. The hotel invoicing software turns the stay into an invoice or receipt with tax lines and PDF export. On Boutique folio split separates what the guest pays from what the company pays, and city tax is calculated for you. The guest leaves with a correct bill, and the profile keeps the stay for the next visit.
Hospitality management system questions
What is a hospitality management system?
It is the software a property uses to manage the guest's stay end to end: bookings, guest details, communication, rooms, housekeeping and billing. Innkeeper covers all of these for properties up to 80 rooms per property.
Are guest emails sent automatically?
On the Hotel plan and above, confirmation, pre-arrival and post-stay emails are sent automatically from the templates you set.
Does the AI answer guests on its own?
No. AI reply drafts are drafts. A member of your team reads, edits and sends each reply.
Plans for every size of guest operation
Inn
Monthly
$49
- Yearly
- $490
- Rooms
- up to 10 rooms
Hotel
Monthly
$149
- Yearly
- $1,490
- Rooms
- up to 30 rooms
Boutique
Monthly
$499
- Yearly
- $4,990
- Rooms
- up to 80 rooms
See which features come with each plan on the hotel PMS pricing page.
Give every guest the same careful stay
Create your account and keep the whole stay on one record.